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FAQs

How can I determine my necklace size?

  • If you need assistance with sizing, please view the sizing chart.
How do I add my personal inscription(s) to my order?
  • During checkout, there will be an "Order Notes" box for you to add your personal inscriptions. Please make sure that your spelling is correct as we are not responsible for any misspelled words due to buyer's error. Please be mindful that certain products have a character limit. For example, monogrammed items can have up to 3 characters only.
Is shipping and handling free?
  • No. There is a shipping and handling charge on all orders unless there is a "Free Shipping" promotion. 
How long will it take my product(s) to ship? 
  • All personalized items are made to order. Shipping takes approximately 10 to 15 business days. We ship via USPS. A tracking number will be provided on all orders. SEVEN27 is not responsible for any items once in the care of USPS. 
I made a mistake while ordering. What should I do?
  • If there is an error with your order, please inform us as soon as possible. Please be aware that errors could cause a delay in production and shipping. To contact us, click here.
What's your refund and return policy? View Refund Policy.